IT Freedom that will revolutionize your world
BMC FootPrints Case Studies
Learn how companies are gaining a ‘competitive-edge’ by deploying BMC Software family of solutions and products.
Centralizing Technical Support for 900 Internal Users and Three Sister Companies
Agri-Fab uses the Numara FootPrints solution as its centralized, online service desk and to automate its customer support activities via the web.
Alamance Regional Medical Center
Beyond the Help Desk: IT Resource Tracking and Project Management Using One Flexible Workflow Solution
ARMC recently invested in a multi-million dollar patient care package that included remote access, enabling doctors to conduct hospital functions and communications from any location. To ensure the new system ran smoothly, the hospital’s IS department recognized the need for an internal help desk tool which would track issues and problems and offer fast, on-demand user support.
Chip Ganassi Racing
Improving Productivity and Time Management at a Racing Empire of 400 Employees
Fielding racing teams for NASCAR, Grand Am and the Indy Racing League requires a great amount of information technology. CGR, Inc.’s three facilities in Concord, N.C., Indianapolis, and Pittsburgh, and five mobile locations, represent an IT investment in several hundred devices.
Providing 50,000 Customers with Faster Service Resolution
The company has rapidly grown its customer base for all of its telecommunications and Internet solutions, and, as expected, the number of customer service and support requests has also grown. Cinergy Communications recently determined that it needed a flexible, customizable service desk solution to match the demand – one that could be leveraged over multiple areas of the company.
Des Moines Water Works
Improving Response Time to Users Through Self Service and Tracking an Extensive Network Infrastructure at a Large Utility
The Des Moines Water Works is a privately managed public utility with over 225 employees. A two-person service desk team handled support with assistance from the rest of the 8 member IT department. With its large workforce, distributed facilities and extensive hardware assets, it was essential for DMWW to track and manage support issues within a centralized application.