Extend Your IT Service Desk to Automate Business Processes

Human Resources departments, regardless of industry, are focused on leveraging technology in new and creative ways to accurately manage and secure a tremendous amount of company and employee data while facilitating employee access to company and benefit information. As a result, they are turning to their internal IT departments for help streamlining and automating their complex, mandatory Human Resource Business Processes to improve process adherence and compliance and increase employee satisfaction while reducing workload.

To effectively automate Human Resources organizations business processes, look to your IT Service Management solution. Leveraging flexible workflow automation, enforced approvals, a robust knowledgebase and user self-service capabilities inherent to IT Service Management solutions, you can:

• Easily request, track and manage contractor and temporary employees
• Control employee moves, adds and changes
• Streamline benefits enrollment and ongoing benefits management
• Centrally document time-off request and approvals
• Track employee training and certification

Furthermore, extending an IT Service Management solution to facilitate the workflow associated with Human Resource business processes can help you improve communication between distributed departments that often rely on information from Human Resources.

For example, an employee promotion may result in the employee being moved to an office from a cubicle, a facilitates task, an employee requiring different access to business applications, an IT task, and a change in pay, a common Human Resources task. By initiating the employee promotion in an IT Service Management solution, all departments impacted by this employee change will be automatically notified of the work assigned to them. When each functional department completes the work and closes out their portion of the ticket, the employee is notified their promotion and the changes associated with that promotion are complete.

Numara FootPrints, a market leading IT Service Management solution, provides a platform for automating your Human Resource Business processes. Built on a flexible architecture, you can easily build, integrate and automate processes for your Human Resources organization with no programming required. To learn more about extending FootPrints to support business process automation, request a demo.